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Introducing
“Global Concierge Services”
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To further enhance our customer service experience, Team Global is proud to announce the appointment of our Concierge services team beginning with the destinations.
Italy, Greece, Turkey, Egypt, Jordan, India, Spain, Portugal, France, Morocco and the UK.
Our Concierge team provide an extra layer of service and support to all customers travelling with Sonia Jones Travel, based in country and with decades of Inbound travel experience our Concierge staff will be in direct contact with your customers from start to finish, The Core role of our concierge team is to ensure customers feel supported during their travel arrangements,
Our Global Concierge team will -
• Make Contact on arrival to introduce themselves and provide an introductory message or phone call as well as provide the traveller with their contact information,
• Call or message Customers periodically during their time in Country.
• Remain available to customers during business hours for any questions or support requirements by offering local knowledge advice (restaurants, doctor locations, or any other general information required by travellers).
• Make clients aware of any schedule changes and provide updated itinerary details whilst on tour.
• Rebook services in line with customer requirements in case of cancellations pertaining to Ferry, Rail or changes in domestic Air services.
• Liaise with our local suppliers and guides (tour leaders) on clients progress periodically and share relevant information.
• Facilitate rolling changes if possible, as per client requirements/circumstance.
• Provide resolution options (should a client be unhappy with any elements of their travel or wish to upgrade or make changes to their program).
The concierge service is available during business hours and is in addition to the 24 hour emergency response team.
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This month we highlight some of the more exotic experiences on offer beginning with Galapagos, Kyrgyzstan, Estonia, Norway, Wine Portugal, Armenia, Greece, Poland.
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Armenia and Georgia 09 Nights from $3231.00
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Armenia boasts of rich history, culture and natural beauty, and is home to many notable attractions whereas Georgia being home to four World Heritage Sites, experience the array of natural destinations, from low land swamps, rainforests, mineral.
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Fly - Drive Classical Greece 07 Nights from $1610.00
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Greece is a great destination for a fly-drive holiday, with many popular starting points and areas to explore. A great starting point for a fly-drive, with many sites to visit by car, such as Delphi and Corinth.
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Kyrgyzstan and Kazakhstan 10 Nights from $4607.00
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This tour will take you to magnificent mountains of Kyrgyzstan and Kazakhstan where you will enjoy the view of breathtaking valleys, crystal clear rivers, and spectacular gorges.
Amazing discoveries and positive impressions expect you during this trip.
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Baltic Capitals 09 Nights from $1153.00
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Experience the Baltic capitals Tallinn, Riga and Vilnius. Each city has something unique to offer and you can explore on your own. Enjoy the different cultures and landmarks of the Baltics.
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Polish Splendours 06 Nights from $1613.00
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Poland, a land as steeped in history as it is in breathtaking natural beauty. Explore the bustling streets of Warsaw to the enchanting old town of Krakow. Poland is a destination which will leave you awestruck.
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Grand Norway 09 Nights from $6847.00
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This tour is possible, with start in either Oslo or Kirkenes. Explore the best of Norway on this eco tour. Highlights include sailing along the Norwegian coast onboard Havila, experiencing the Flåmsbana and discovering Norway’s capital city, Oslo.
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Lisbon - Porto and Fatima 05 Nights from $1532.00
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Portugal features contrasting landscapes, where old traditions still prevail. Lisbon is the hilly, coastal capital and largest city of Portugal. Fátima is a major Catholic pilgrimage site in central Portugal.
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Portugal has evolved as an outstanding standalone destination
Rich in History and Culture Portugal offers a wide tapestry of experiences, Cities such as Lisbon and Porto are vibrant with stunning architecture. You can wander through narrow streets, visit historic sites, and enjoy lively nightlife, Taverns and endless world class cuisine.
Experience the soulful Fado music in traditional taverns, a unique genre that captures the essence of Portuguese culture.
See breathtaking landscapes from lush vineyards of the Douro Valley to the stunning beaches of the Algarve, and bask on the islands of Azores and Madeira which are renowned for their natural beauty, with volcanic landscapes, lush forests, and dramatic coastlines.
Waling tours, Cycling tours, Wine Travel and nature walks are all unique experiences on offer with Global Group Travel services.
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I am so glad that I found Global! They have been beyond helpful, even when the request was unusual they were happy to resolve issues that were not actually their problem!
I can relax, knowing that they are looking after my clients, wherever they may be.
Josie – Brighton VIC
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I couldn’t be happier or any more confident to recommend Sonia Jones Travel! Its every Travel agents dream to find a DMC that is full service and knows what they are doing when it comes to customer satisfaction in the travel industry. I won’t go anywhere else to book an FIT itinerary for Egypt & Jordan. My VIP clients couldn’t fault a thing from start to finish. They were prompt with replies during the planning process and on the ground my clients raved about the staff, services, and overall delivery of the planned itinerary they helped me to curate. Thank you Sonia Jones Travel.
Skye – WA
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Dear Team Global , please find my recently returned Client feedback
It has taken us some time to get our heads around writing about our trip to Jordan- not that it was bad, quite the opposite. Our time there was an utterly absorbing extraordinary week with so many highlights they blur. The first thing to say is Jordan is not at war. The country remains a quiet, sophisticated haven in the maelstrom of the Middle East yet it is being lumped by tourists in the same category as its neighbours. From our experience we never once felt uneasy or threatened while there. What is sad is this amazing country with so much to offer is being avoided and it is hurting the tourist industry there. For us this was a blessing but we always felt sorry for the people. Wherever we went, including the mind blowing Petra and Wadi Rum, normally jam packed with people, now we found only a handful of tourists.
Because of the surrounding strife we were able to book a personal guided tour for a week. Thank you Mark, because from the moment we stepped off the plane we felt entirely cared for and supported. We ended up with the legendary Talat who is Global group Travels main driver and guide for our week there and what an extraordinary man he is. Everywhere we went he was welcomed as a rock star by pretty much all of Jordan. He is something of a legend there. Everyone, including the other guides told us ‘you have the best guide in Jordan’. They were right. He not only took us everywhere but his knowledge of the country’s history is unparalleled. He is a man of the desert with a profound feel for his country. He not only took us to the major sites but also showed us innumerable hidden gems . Talat was also incredibly flexible. He had an itinerary worked out but at a moment’s notice would vary it to suit us. His humour, his sense of fun and his kindness seemed to reflect much of the country and the people we met. It was also a particular delight to meet and spend some time with his lovely family.
Rather than blather on about all we saw, just go. Jordan is so much more than the brochures.
Mark D – VIC
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Sonia Jones Travel is a fully accredited Australian based Travel company with origins dating back to the Year 2000. Read More
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